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As if by design, the motor industry is moving forwards at pace. Nowhere more so than in insurance as it evolves towards less driven miles per person, either through the cost of driving, social change, or ecology. So much of our lives has been impacted by the pandemic and motoring has not escaped what has turned out to be a massive force for change. Not only has driver behaviour altered, impacting vehicle usage, but technical innovations in many areas of life have led to higher expectations in customer interaction and service from customers.

As a consequence, the insurance industry is at a flection point. On the one hand it is faced with an ageing pool of established drivers with operations built to match how this demographic interacts with its services. On the other, new generations of digital native road users are constantly entering the field that have come to expect nothing but the very best levels of service, instant response times and competitive and fair pricing.

This content focuses on how motor insurers can tackle the challenges ahead and seize the opportunities presented by the emergence of usage-based insurance (UBI).

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